Frequently Asked Questions About Our IT Services
Clear answers to common IT questions
Get clear, direct answers to common questions about our IT services so you understand exactly how your business is supported.
-
What are your support hours?
24/7 coverage for our clients. Or M-F 9-6 PM, it depends on your needs.
-
Do you keep a history of support requests?
Yes. We use a ticketing system to track support requests, document work performed, and provide clear updates so both your team and ours have full visibility into each issue.
-
Do you manage Mac environments?
Yes. We support Mac environments with tools designed specifically for Apple devices.
-
Does your service include security & antivirus protection?
Yes. Our services include baseline security and antivirus protection, with more advanced options available depending on your environment and compliance needs.
-
Do you offer a service level agreement (SLA)?
Yes. Our SLA agreement covers a range of problems categorized by Priority Levels your business may come into contact with.
-
How do you prioritize support requests?
We prioritize requests based on urgency and business impact. Issues that affect security, downtime, or multiple users are addressed immediately, while lower-impact requests are scheduled accordingly. Our goal is to resolve critical issues quickly while keeping everything else moving efficiently.
Details can be found here -
What happens after I submit a support request?
Once a request is submitted, it’s reviewed by our team and assigned a priority level based on urgency and impact. You’ll receive confirmation right away, and our team will begin working on it according to its priority. We keep you informed throughout the process so you always know what’s being worked on and when to expect resolution.
Details can be found here -
Do you support Google Workspace and Microsoft 365?
Yes. We support both Google Workspace and Microsoft 365, including setup, management, troubleshooting, and migrations.
-
How much do your services cost?
Pricing depends on the size and complexity of your IT environment. Most managed IT services range from $85 to $190 per user or device per month. After an initial assessment, we can recommend a service plan that fits your needs and budget.
-
Do you support surveillance systems (CCTV)?
Yes. We can support CCTV and surveillance systems as a full-service solution or work alongside your existing vendor, depending on your needs.
-
What areas do you serve?
We serve clients across the USA and international offices.
Trusted by business leaders
Efficient!
IT Accuracy has been an invaluable partner. They upgraded our company’s IT infrastructure with better security and smoother access. The help desk team is very responsive and flexible. Their Managed IT Service has allowed us to operate at a new level of efficiency. I can't recommend them enough!
Heather Rodman
Support!
If you need IT services and an expert in network infrastructure you should call the guys at IT Accuracy. They are fabulous. Their attention to detail is amazing. Our cloud VDI systems are great!
Sylvia Carlson
Start Improving Your IT Today
Whether you need help with a specific project or ongoing IT support, IT Accuracy is ready to partner with you. Contact us for a consultation or to schedule an assessment with our team.